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Frequently Asked Questions


Do I need to set up an account?

Creating a Cambridge Clothing account has benefits like :

  • Enables order tracking and reviewing past purchases.
  • Simplifies returns or exchanges.
  • Speeds up shopping by saving address and card details.
  • Stores personal measurements and sizes for convenience.
Where can I locate a store?

You can access our complete store list by clicking here.

Fit and fabrics

What is the difference between Modern, Slim and Skinny Fit?

Modern Fit

Jackets are tailored to subtly shape the chest and waist, while trousers feature gently tapered waists and legs, offering a relaxed yet refined fit. Perfect for those who appreciate a modern aesthetic without compromising on comfort.

Slim Fit

Jackets are tailored with tapering waists and slightly slimmer lapels for a streamlined appearance. Trousers feature tapered waists and legs, ensuring a smart and sharply fitted silhouette. Shirts are designed with a fitted, slim cut, adding refined elegance to the overall look.

Skinny Fit

Jackets feature sleek contours around the chest, shoulders, and waist, with narrower lapels for a confident, retro look. Trousers are designed with a flat front and tapered legs for a smart, trim silhouette. Shirts are precisely tailored with a well-tapered waist and back darts, ensuring a close fit that follows the body's lines smoothly.

Billing and payment

What payment methods are accepted?

We accept payments through PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, or credit card using Visa or Mastercard.

How does Afterpay work?

Afterpay is a payment service that allows you to buy what you want today and pay for it over four equal fortnightly installments. Here's how it works:

1.Select Afterpay at checkout online or in-store.

2.New customers sign up and provide payment details, while returning customers log in.

3.Afterpay approves your purchase instantly.

4.Pay the first installment at the time of purchase, with the remaining three automatically deducted every two weeks.

5.No interest or fees if payments are made on time, but late payments may incur fees.

For more information about Afterpay click here.


Was my order successful?

If your order has been successfully placed, you should receive an order confirmation email shortly thereafter. If you have not received it within 24 hours, please contact us at, and we will investigate the issue for you.

Can I change or cancel an existing order?

Unfortunately once an online order has been placed, we are unable to make any modifications. However, once you receive your order and if your items qualify, you can initiate a return process here.

I’m having issues at checkout, how can I get help?

If you're experiencing difficulties at checkout, please consider the following troubleshooting steps:

  • Clear cache, cookies, and browser history, and ensure a stable internet connection.
  • Verify that you've entered the correct shipping information.
  • Double-check your payment details to ensure accuracy and sufficient funds.
  • Confirm if the item is in stock.

If the issue persists, please contact us at with a screenshot displaying the error you're encountering.


What is the shipping policy?

You can access our complete shipping policy by clicking here

What are you delivery times?

For orders with Standard Delivery within Australia, please anticipate a dispatch time of 3 - 5 business days.

Please be aware that that during peak sale times, we may experience delays due to the anticipated high volume of orders. If your shipping time exceeds the stated timeframe, please don't hesitate to contact us at

How do I track my order?

For all domestic shipments, we rely on DHL as our carrier. After placing your order online, you can expect to receive a shipping confirmation email within 48 hours. This email will include the necessary tracking number and a link to the appropriate carrier page, giving you access to all relevant tracking information.

Please note that it may take up to 12 hours after receiving the confirmation email before you see any updates on the carrier website. If you encounter any issues beyond that timeframe, feel free to contact us at

Do you ship overseas?

Unfortunately we do not offer international shipping at this time.

Returns and Exchanges

What is your return and exchanges policy?

You can access our complete returns and exchanges policy by clicking here

How long will it take to process my return?

Upon receipt of your returned item(s), please allow up to 10 business days for your request to be processed. Please note that during peak times, processing may take longer.

The item I have received is faulty. What do I do?

To address any issues with online purchases, please email us at and provide the following information:

  1. Proof of purchase (receipt, bank statement)
  2. A brief description of the garment damage (photos of the damage are helpful)
  3. An overview of how the garment was used, frequency of use, and care practices
  4. Your order number and relevant contact information

We will make every effort to respond promptly and resolve the issue.

Please note garments are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.

How do I process an exchange?

You can access our complete exchange policy and steps by clicking here.

Get in touch

Have questions about your order, or a general enquiry?