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Frequently Asked Questions

General

Do I need to set up an account?

Creating a Cambridge Clothing account has benefits like :

  • Enables order tracking and reviewing past purchases.
  • Simplifies returns or exchanges.
  • Speeds up shopping by saving address and card details.
  • Stores personal measurements and sizes for convenience.
Where can I locate a store?

You can access our complete store list by clicking here.

Fit and fabrics

What size should I buy?

You can access our complete size guide list by clicking here.

What is the difference between Modern, Slim and Skinny Fit?

Modern Fit

Jackets are tailored to subtly shape the chest and waist, while trousers feature gently tapered waists and legs, offering a relaxed yet refined fit. Perfect for those who appreciate a modern aesthetic without compromising on comfort.

Slim Fit

Jackets are tailored with tapering waists and slightly slimmer lapels for a streamlined appearance. Trousers feature tapered waists and legs, ensuring a smart and sharply fitted silhouette. Shirts are designed with a fitted, slim cut, adding refined elegance to the overall look.


Skinny Fit

Jackets feature sleek contours around the chest, shoulders, and waist, with narrower lapels for a confident, retro look. Trousers are designed with a flat front and tapered legs for a smart, trim silhouette. Shirts are precisely tailored with a well-tapered waist and back darts, ensuring a close fit that follows the body's lines smoothly.

Billing and payment

What payment methods are accepted?

We accept payments through PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, or credit card using Visa or Mastercard.

How does Afterpay work?

Afterpay is a payment service that allows you to buy what you want today and pay for it over four equal fortnightly installments. Here's how it works:

1.Select Afterpay at checkout online or in-store.

2.New customers sign up and provide payment details, while returning customers log in.

3.Afterpay approves your purchase instantly.

4.Pay the first installment at the time of purchase, with the remaining three automatically deducted every two weeks.

5.No interest or fees if payments are made on time, but late payments may incur fees.

For more information about Afterpay click here.

Ordering

Was my order successful?

If your order has been successfully placed, you should receive an order confirmation email shortly thereafter. If you have not received it within 24 hours, please contact us at online@cambridgeclothing.com, and we will investigate the issue for you.

Can I change or cancel an existing order?

Unfortunately once an online order has been placed, we are unable to make any modifications. However, once you receive your order and if your items qualify, you can initiate a return process here.

I’m having issues at checkout, how can I get help?

If you're experiencing difficulties at checkout, please consider the following troubleshooting steps:

  • Clear cache, cookies, and browser history, and ensure a stable internet connection.
  • Verify that you've entered the correct shipping information.
  • Double-check your payment details to ensure accuracy and sufficient funds.
  • Confirm if the item is in stock.

If the issue persists, please contact us at online@cambridgeclothing.com with a screenshot displaying the error you're encountering.

AUTHENTIFIED

How does Authentified work?

Authentified partners with leading fashion brands and marketplaces to take the hassle out of buying and selling second-hand clothes. With a seamless connection to retailers’ product data, Authentified generates accurate, high-quality listings in an instant. Our team of Consignment Experts then manage the listing on your behalf to sell it for the best possible price.

Is Authentified a marketplace?

Authentified is not a marketplace. Rather, it’s a consignment platform with a team of experts who manage the end-to-end
resale of your pre-loved threads through trusted marketplaces like eBay.

Can Ilist my item on other marketplaces?

No, because there’s no need to. Authentified is not a marketplace. Rather, we’re your sales agent. That means we’ll list,
manage and help sell your item on trusted marketplaces like eBay on your behalf. That way, you can spend more time doing what you love and less time responding to questions like “Is this still available?”.

Can I sell any clothes on Authentified?

Currently, you can only sell clothes purchased through Authentified’s participating brands.

How does Authentified’s expert price recommendation work?

When you list an item with Authentifed, you can set your own price, or leave it to our team of experts. They’ll review your
item and its current condition, along with a range of product data including the sale price of similar items and buyer demand. Based on this information, they’ll then suggest a recommended price and maximum discount for your approval.

How do I receive money for items I sell?

When you list an item on Authentified you’ll be asked to nominate your preferred bank account for payment. When the item
sells, you’ll be asked to send the item to its new owner. As soon as your item is scanned into the Australia Post system, payment will be deposited into your account.

Does Authentified take a commission?

Yes. Authentified takes a flat 12.5% commission from the total value of each sale.

What if my item doesn’t sell?

We aim to sell every item listed within 30 days. If your item is yet to sell after this time, one of our consignment experts will be in touch. You can choose to relist the item at a lower price to increase interest, cancel your listing or donate your item to our partners at Salvos Stores

Is there an Authentified app?

Authentified has only recently launched, so at this time there is no app. But we’re moving fast so watch this space.

Shipping

What is the shipping policy?

You can access our complete shipping policy by clicking here

What are you delivery times?

For orders with Standard Delivery within Australia, please anticipate a dispatch time of 3 - 5 business days.

Please be aware that that during peak sale times, we may experience delays due to the anticipated high volume of orders. If your shipping time exceeds the stated timeframe, please don't hesitate to contact us at online@cambridgeclothing.com

How do I track my order?

For all domestic shipments, we rely on DHL as our carrier. After placing your order online, you can expect to receive a shipping confirmation email within 48 hours. This email will include the necessary tracking number and a link to the appropriate carrier page, giving you access to all relevant tracking information.


Please note that it may take up to 12 hours after receiving the confirmation email before you see any updates on the carrier website. If you encounter any issues beyond that timeframe, feel free to contact us at online@cambridgeclothing.com

Do you ship overseas?

Unfortunately we do not offer international shipping at this time.

Returns and Exchanges

What is your return and exchanges policy?

You can access our complete returns and exchanges policy by clicking here

How long will it take to process my return?

Upon receipt of your returned item(s), please allow up to 10 business days for your request to be processed. Please note that during peak times, processing may take longer.

The item I have received is faulty. What do I do?

To address any issues with online purchases, please email us at online@cambridgeclothing.com and provide the following information:

  1. Proof of purchase (receipt, bank statement)
  2. A brief description of the garment damage (photos of the damage are helpful)
  3. An overview of how the garment was used, frequency of use, and care practices
  4. Your order number and relevant contact information

We will make every effort to respond promptly and resolve the issue.

Please note garments are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.

How do I process an exchange?

You can access our complete exchange policy and steps by clicking here.

Get in touch

Have questions about your order, or a general enquiry?